This web-site and the content in it is intended to provide information about cultural events and to allow the booking online. A contract will be finished, when Vienna-Concert.com confirms in writing or per EDP entry of an order from the Customer. Aberrant stipulations by the respective buyer can be accepted by an explicit agreement in writing only.
The data and information concerning all of the events listed by Vienna-Concert.com have been painstakingly researched, and are updated regularly. No warranty is undertaken for the correctness, actuality or completeness of the contents offered in these internet sites, which may be subject to alterations and errors. Changes and misunderstandings may occur. Exter-nal links will be a subjective collection of other Internet sites. References to external internet sites are characteristic elements of this web site. The authors and operators will take respon-sibility for the content of these sites. The use for commercial purposes as well as the repro-duction and distribution of the content in this web site is prohibited.
2. Ticket order and right to cancel
An order submitted by the customer is binding and cannot be annulled after a positive confirmation of it from our side, the return or ex-change of admission tickets not being possible. After submitting of the order the system provides a notification of the purchased tickets. If the chosen category is not available the next lower price, seat category will be offered respectively charged and the balance refunded. The cost of the ticket is debited to the provided credit card. Please note that subsequent cancellation is not possible. In the case of Internet bookings it is not possible to personally select seats within the selected price category. Should seats no longer be available in the required price category, you will be notified and advised about alternatives. A compensation can not be made (for example: excuse for being late) or partially fulfilled conditions.
The right to cancel does not apply to the following kind of contracts:
• Contracts for the provision of accommodation other than for residential purpose, transport of goods, car rental ser- vices, catering or services related to leisure activities if the contract provides for a specific date or period of perfor- mance."
A cancellation right aplies in the ticketing branch only to the gift coupons. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (INSERT: Name of the company, street, number, postcode, town, e-mail address, telephone number) of your decision to cancel this contract by a clear statement.
o meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancella- tion period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimburse- ment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not lat- er than 14 days from the day on which you com- municate your withdrawal from this contract to us. The deadline is met if you send back the goods be- fore the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Payment conditions
All major credit cards are accepted online or by phone, as well as by invoicing.
Bank account data:
Bankname: Raiffeisenlandesbank Noe - Wien AG
IBAN: AT42 3200 0001 0683 4642
4. Programm Changes
The customer acknowledges that the respective holders of events have as a rule reserved the right to make changes in casting and program and do not give the right of returning the tickets. vienna-concert.com is the operator between Organizer and the Costumer and will not be responsible for returning the entrance fee. vienna-concert.com is in particular also not liable for (frustrated) efforts that the customer has expended arising from any possible cancellation, rescheduling, or program or casting changes, particularly those such as travel and sojourn expenses incurred. vienna-concert.com is not responsible for informing the ticket holder about eventual Cancellations /Delays/relocations, but we will make an effort to inform all costumers if it lies within our possibilities. The cancellation of paid tickets is categorically excluded. If there has been charged any ad-vance booking fee and the performance has been cancelled, we can not refund this advance booking fee, because the service of arrangements has already been done.
5. Tickets Delivery
All of the prices are intended as including any applicable taxes and fees, yet excluding ship-ping expenses, which vary according to the type of delivery selected by the customer. We bring to your attention that the final price may differ from the original noted price. This differ-ence may happen because of organizational reasons. This difference may vary, depending on the performance and the art of the Contract between vienna-concert.com and the Organizer.
6. Contract Language
The contract languages are german and english.
With some holders of events, in particular the Vienna State Opera (Staatsoper), Music Society (Musikverein) and Concert House (Konzerthaus), tickets can as a rule only be booked bindingly 1 month prior to the date of performance, at the earliest. Should the ticketing of reserved and paid tickets due to technical, organizational or any other reasons, not be possible, the vienna-concert.com will refund the price of the ticket(s) including all fees without deduction. However, the vienna-concert.com does not assume liability for expenditures associated directly or indirectly with the (baseless) ticket reservation (e.g. a refund of travel cancellation costs is not possible). vienna-concert.com does not bear any liability with respect to the customer for the contents of the events listed. vienna-concert.com cannot assume any liability for tickets posted and lost in the mail, vienna-concert.com having discharged its performance duty relative to the customer for the option of delivery by mail upon having posted them to the delivery address stated by the customer.
8. Data security
Data collected within the scope of purchase are restored for accounting and customer evidence purposes. We collect the following information: billing address, shipping address, tickets ordered. This information is used only in accordance with privacy laws and furthermore, we will not sell, share or rent any of the information that visitors provide us with. Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. The ticket orders will be taken place under locked SSL-Mode (Secret Socket Layer Mode), during Transfer, therefore they will be not readable for third parties when the system is working under SSL the URL switch from http:// to https://, and the browsers tool bar is replaced by the symbol of a key or a padlock. The payments are made through the company Wirecard AG.
Your personal data are not stored, or used in any sense. Exception is the Newsletter to which you agree eventually and by free will, here we store your E-mail address. However you can easily unsubscribe at any time.
09. Appliable Right, Court Venue
The reserved tickets can be picked up at the evening box office of the place of performance. Up own wish tickets can be sent to the address given upon order. If not otherwise indicated, booked tickets are available at the address of the vienna-concert.com: Opernring 4,Vienna 1010, open Monday to Sunday 10:00 a.m. to 6:00 p.m.
10. Dispute Court
For these Terms and Conditions, as well as all legal rights between Vienna-Concert.com and the Customer, apply as obligatory agreed according to Republic of Austria. Vienna is Place of execution Court of Jurisdiction.